Privacy Policy

DrivveDetail ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services or visit our website.

By using our services or providing us with your personal information, you consent to the practices described in this Privacy Policy.

Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number
• Vehicle Information: Make, model, year, license plate number, vehicle condition
• Service Information: Appointment details, service preferences, special requests
• Payment Information: Billing information (processed securely through third-party payment processors)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and location information
• Browser type and version
• Pages visited and time spent on our website
• Referring website information
• Device information (mobile device type, operating system)

We use your personal information for the following purposes:

• Service Provision: To schedule appointments, provide detailing services, and communicate about your service
• Customer Support: To respond to your inquiries, resolve issues, and provide customer service
• Payment Processing: To process payments and maintain transaction records
• Communication: To send appointment confirmations, reminders, and service completion notifications
• Business Operations: To maintain records, analyze service quality, and improve our operations
• Marketing: To send promotional offers and updates (only with your consent)
• Legal Compliance: To comply with applicable laws and regulations

We do not sell, trade, or otherwise transfer your personal information to third parties, except in the following circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing (credit card processors)
• Email communication services
• Website hosting and analytics
• Appointment scheduling platforms

Legal Requirements

We may disclose your information if required by law or in good faith belief that such disclosure is necessary to:

• Comply with legal processes or government requests
• Protect our rights, property, or safety
• Protect the rights, property, or safety of our customers or others
• Investigate fraud or security issues

Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of that transaction.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encrypted data transmission (SSL/TLS)
• Secure storage of customer records
• Limited access to personal information on a need-to-know basis
• Regular security assessments and updates
• Secure payment processing through PCI-compliant processors

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Typical retention periods:

• Customer Records: Maintained for the duration of our business relationship plus 7 years for tax and legal purposes
• Service Records: Maintained for 3 years to support warranty and quality assurance
• Payment Information: Processed through third-party providers and not stored on our systems
• Website Analytics: Anonymized data may be retained indefinitely for business analysis

You have the following rights regarding your personal information:

• Access: Request copies of your personal information
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Request transfer of your information to another service provider
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Request limitation of processing your information

To exercise these rights, please contact us using the information provided below. We will respond to your request within 30 days.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage.

Types of Cookies We Use:

• Essential Cookies: Necessary for website functionality
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can control cookies through your browser settings. However, disabling certain cookies may limit website functionality.

Our website and services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external services.

Third-party services we may use include:

• Google Analytics for website analytics
• Payment processors for secure transactions
• Email service providers for communications
• Social media platforms for marketing

We encourage you to review the privacy policies of any third-party services you access through our website.

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website with a new effective date.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: